Ditapis dengan
The importance of first impression of customer service division at PT. Bank J…
Sabila, Anna Fardhina. 2005. The Importance of Customer Service Division at PT. Bank Jatim Surabaya. Final report. D-III English Program of Merdeka University Malang. Examiner I: Drs. Sulih Sudjianto, M.Pd, Examiner II: Risna Inayah, S.S. PT. Bank Jatim is a bank that has maintained a good reputation as the bank of East Java people. It has many service networks around East Java. This bank offe…
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- 023 ENG2005 SAB i
The effectiveness of in house selling promotion by receptionist as the front …
Dilaga, Putri Dewi. 2005. The Effectiveness of In House Selling Promotion by Receptionist as the Front Liner of the Hotel at University Inn. D-III English Program Merdeka University. Examiner I: Mulyoso, SS, M.Pd, Examiner II: Drs. Poedyo Oetomo. University Inn is a new hotel that exists among many famous hotels in Malang. The University Inn was built by PT. Parwa Nusantara Teknologi, with col…
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- 022 ENG2005 DIL e
Improving organizational performance : a practical guidebook for the human se…
This book is about the nature of performance in such organizations. It contains some ideas about how to improve that performance, especially in our current environment. The lessons herein are derived from my own experiences, some 30 years of working in and around a wide variety of human service organization, and they come from a deeply optimistic view that we can get better at what we do.
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- 0-7619-0750-0
- Deskripsi Fisik
- xiii, 127 p.
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- Sage Human Service guides series
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- 361.006 84 SLU m
Analisis jasa pelayanan akademik berdasarkan perceived service quality guna p…
This Research try to analyze the quality of service of academic taking case in Engineering Faculty Unmer Malang. Like known by Engineering Faculty Unmer Malang reside at wings of university of private sector, was working in education service area. Where orientation of university of the private sector have to major customer to take care of the continuity of its life. In university, academic per…
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- 023 IDT2005 PUR a
Analisis pelayanan dengan menggunakan metode serqual sebagai dasar peningkata…
This research try to measure quality of service in PT. Post Indonesia Persero Malang. PT. Post Indonesia represent state-owned corporation moving in the field of service of traffic of information of money and goods in life Indonesia socialize. Quite a lot product which on the market to society in the effort assisting society to process service of good information in the form of money, goods and…
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- 065 IDT2005 SAF a
Analisis pelayanan rawat inap guna meningkatkan kepuasan pasien di Puskesmas …
Quality of service is centre on of efforts accomplishment of requirement and desire of customer / client and also accuracy is forwarding to make balance to customer/ client expectation. This matter also go into effect for world of health specially puskesmas as one form of effort in the field of service, of course also try to place forward quality of service. Target of this research is to know…
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- 063 IDT2005 DEW a
Analisis Kepuasan Pelanggan Atas Kualitas Pelayanan Pada PT. PLN (Persero) Di…
Kualitas pelayanan adalah berpusat pada upaya pemenuhan kebutuhan dan keinginan pelanggan serta ketepatan penyampaian untuk mengimbangi harapan pelanggan. Hal ini berlaku bagi dunia kelistrikkan khususnya PT. PLN (Persero) distribusi Jawa Timur area pelayanan dan jaringan UP. Kota Malang sebagai satu bentuk usaha dalam bidang jasa, yang berusaha mengedepankan kualitas pelayanan. Tujuan peneliti…
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- 96.6 MB, File.MS-Word
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- 013 IDT2011 LIW a
Pengaruh Kualitas Pelayanan Travel Agent Terhadap Kepuasan Pelanggan PT. Kali…
Penelitian ini dilakukan untuk menguji pengaruh Tingkat Kualitas Pelayanan Jasa PT.Kalimantan Harapan Safira terhadap Kepuasan Pelanggan. Sampel yang digunakan dalam penelitian ini berjumlah 25 responden. Adapun metode Suatu instrumen yang valid atau sahih mempunyai validitas yang tinggi, sebaliknya instrumen yang kurang valid memiliki validitas yang rendah. Sebuah instrumen dikatakan vali…
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- 623 KB, File. Pdf
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- 006 MJN2012 SUW p
Prototipe sistem pengintai rumah berbasis SMS dan dilengkapi dengan kamera CC…
Technology that so modern in this era, so “House Scout System Based On SMS and equipped with CCTV Camera” can be a solution to avoid or to prevent theft at all times can happen everywhere. Because, by existance arround the housing setting or even in the office setting. In this final assignment the writer makes a device and applying the SMS (Shot Message Services) technology and Camera T…
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- 023 ELE2006 WIB p
Analisis kepuasan pasien atas kualitas pelayanan rawat inap pada Rumah Sakit …
Quality of service is to centre on strive accomplishment of requirement and desire of customer and also accuracy of forwarding to make balance to the customer expectation. This matter also go into effect to health world specially hospital as one form of effort in the field of service, which have of course also try to place forward the quality of service. Target of this research is to know how …
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- No. Panggil
- 026 IDT2006 HAD a
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah