Sabila, Anna Fardhina. 2005. The Importance of Customer Service Division at PT. Bank Jatim Surabaya. Final report. D-III English Program of Merdeka University Malang. Examiner I: Drs. Sulih Sudjianto, M.Pd, Examiner II: Risna Inayah, S.S. PT. Bank Jatim is a bank that has maintained a good reputation as the bank of East Java people. It has many service networks around East Java. This bank offe…