Acheiving Excellence Through Customer Service = Unggul Bersaing Melalui Layan…

Edisi

-

ISBN/ISSN

979-686-997-7

Deskripsi Fisik

xiv, 454 hal : ilus, ;21 cm

Judul Seri

-

No. Panggil

658.812 TSC a

Layanan Wow Untuk Pelanggan

Edisi

-

ISBN/ISSN

978-979-911-484-6

Deskripsi Fisik

ix, 172 hal. : ilus. ; 23 cm

Judul Seri

-

No. Panggil

658.812 SOE l

Pengaruh Bauran Pemasaran Jasa Produk Britama terhadap Kepuasan Nasabah (Stud…

This research aims to examine and analyze the influence of marketing mix of products, promotions, people, physical evidence, and processes on customer satisfaction. This research is a survey with quantitative and qualitative research. The population and sample of this study were 30 respondents. Data stacking techniques use observations, interviews, questionnaires and documentation. The data ana…

Analisis Kinerja SKPD Berdasarkan Pendekatan Baldrige Excellence Framework pa…

To measure and improve the performance of SKPD, Malcolm Baldrige is here for maximum achievement in Total Quality Management. This study aims to analyze the performance achievements of the SKPD based on the baldrige excellence framework approach in the Batu City Population and Civil Registry Office. This research is descriptive research. The analytical tool used to analyze the performance of …

Pengembangan nilai pelanggan untuk mempertahankan pelanggan

Edisi

-

ISBN/ISSN

979-3220-01-5

Deskripsi Fisik

63 hal. ; 21 cm.

Judul Seri

-

No. Panggil

658.812 AST p

Pemasaran jasa finansial: Financial services marketing

Edisi

Ed. ke-2.

ISBN/ISSN

978-979-061-254-9

Deskripsi Fisik

xx, 286 hlm.: Ilus.; 26 cm.

Judul Seri

-

No. Panggil

332.1 ALF p

Improving the quality of hospitality in term of services (CD + Cetak)

On the Job Training or OJT program is to equip students with working experience and skills. By conducting this program, the students are prepared to be ready to get a job and face tight competition on working world in future. During OJT Program, the writer was assigned at Hotel Helios Malang as a Front Office Desk staff. There were several jobs of Receptionist, such as receiving incoming calls,…

Pemasaran jasa-jasa keuangan

Edisi

Cet. ke-1.

ISBN/ISSN

-

Deskripsi Fisik

viii, 294 hal. ilus.

Judul Seri

-

No. Panggil

332.106 88 MCI p

Toward social welfare: an analysis of programs and proposals attacking povert…

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

xiv, 402 p.

Judul Seri

-

No. Panggil

361 WIL t

Kualitas pelayanan kesehatan ibu hamil dan bersalin: antara harapan hidup dan…

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