Manajemen pelayanan prima: mencegah pembelotan dan membangun customer loyalty

Pelayanan yang diinginkan oleh pelanggan memang bermacam-macam. Akan tetapi paradigma melayani yang sebenarnya adalah hubungan yang saling menguntungkan dan berkelanjutan. Pebisnis berharap usahanya terus berkelanjutan, sedangkan pelanggan berharap mencapai kepuasan dalam menggunakan barang atau jasa dari pebisnis.

Pengembangan nilai pelanggan untuk mempertahankan pelanggan

Edisi

-

ISBN/ISSN

979-3220-01-5

Deskripsi Fisik

63 hal. ; 21 cm.

Judul Seri

-

No. Panggil

658.812 AST p

Manajemen pemasaran jasa: teori dan praktek

Edisi

-

ISBN/ISSN

979-691-059-4

Deskripsi Fisik

xx, 243 hal. ilus.

Judul Seri

-

No. Panggil

658.8 LUP m

Manajemen pemasaran Jasa (+CD)

Edisi

Ed. ke-2

ISBN/ISSN

979-691-365-8

Deskripsi Fisik

xviii, 298hal. ilus.

Judul Seri

-

No. Panggil

658.8 LUP m

Pemasaran jasa-jasa keuangan

Edisi

Cet. ke-1.

ISBN/ISSN

-

Deskripsi Fisik

viii, 294 hal. ilus.

Judul Seri

-

No. Panggil

332.106 88 MCI p

Handbook of Service Business: Management, Marketing, Innovation and Internati…

Service business aaacounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and multi-disciplinary revew of current service business processes and practices. Broadening our understanding of services in the world economy, the editors push back the frontiers of current critical thinking by bringi…

Managing Service Operations : Design and Implementation

The main focus of this book is 'the product' (service), that which actually brings books. There is operations management, design management and some mar-keting in this because, although the three subjects often tend to be taught separately, it is not possible, in practice, to treat these as such. The actions in managing one have an effect on the others. By a greater linkage of these topics unde…

Prinsip-prinsip pemasaran jasa (Weeding)

Edisi

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ISBN/ISSN

979-3500-52-2

Deskripsi Fisik

x, 95 hal ilus

Judul Seri

-

No. Panggil

658.8 NIR p

Manajemen Pelayanan Publik

Edisi

-

ISBN/ISSN

978-623-328-153-9

Deskripsi Fisik

xii : 266 hal ; tab ; ilus ; 23cm

Judul Seri

-

No. Panggil

352.63

Acheiving Excellence Through Customer Service = Unggul Bersaing Melalui Layan…

Edisi

-

ISBN/ISSN

979-686-997-7

Deskripsi Fisik

xiv, 454 hal : ilus, ;21 cm

Judul Seri

-

No. Panggil

658.812 TSC a