Pelayanan Kartu Indonesia Sehat di Puskesmas Arjuno Kecamatan Klojen Kota Mal…

Public service can be defined as the provision of services (serving) the needs of people or communities who have an interest in that organization in accordance with the basic rules and procedures that have been determined. Governance is essentially a service to the community. is not held to serve oneself, but does not serve the community and creates conditions that allow each member of society …

Kualitas Pelayanan Publik dalam Pembuatan Paspor secara Online Berdasarkan Un…

The higher level public awareness of public services requires government organizers to be able to provide the best service. Quality and high quality public service is the main objective of every public organization in providing services to the community. Based on observations at The Immigration Office class I Malang before the application for registration of online passport queues, it is known …

Pengaruh Destinasi Wisata terhadap Keputusan Berkunjung Kembali dengan Kepuas…

This study aims to determine whether: 1) Attraction affects tourist satisfaction. 2) Accessibility affects tourist satisfaction. 3) Convenience influences tourist satisfaction. 4) Additional services (additional services) affect tourist satisfaction. 5) Attraction influences tourists' decision to visit again. 6) Accessibility affects the decision of tourists to visit again. 7) Amenity affects t…

Pemasaran Jasa: Prinsip, Penerapan, Penelitian

Edisi

Ed. Ke 1. Ed. revisi.

ISBN/ISSN

978-979-29-9083-6

Deskripsi Fisik

xx, 604 hal. : ilus, ; 23 cm.

Judul Seri

-

No. Panggil

658.8 TJI p

Analisis Kinerja SKPD Berdasarkan Pendekatan Baldrige Excellence Framework pa…

To measure and improve the performance of SKPD, Malcolm Baldrige is here for maximum achievement in Total Quality Management. This study aims to analyze the performance achievements of the SKPD based on the baldrige excellence framework approach in the Batu City Population and Civil Registry Office. This research is descriptive research. The analytical tool used to analyze the performance of …

Pengaruh Harga Electronic Service Quality dan Custumer Orientation Terhadap K…

Penelitian ini bertujuan unutuk menegtahui pengaruh antara harga (X1),electronic service quality(X2), dan costumer erientation(X3), terhadap kepuasan pelanggan PT Gojek Inodensia cabang kota Malang kategori gorid dengan di batasi pada bidang manejemn pemasaran, Variabel dalam penelitian bebas dalam penelitian ini adalah harga(x1) electronic serviece quality(x2) dan custumer orientation(x3) dan…

Standar Layanan Coustomer Service dan Teller pada Bank BRI Cabang Ende (CD + …

Hal ini bertujuan untuk mendukung peran mereka dalam meningkatkan pelayanan dan kualitas Bank BRI. Dalam melaksanakan tugasnya, CS dan Teller telah berperan secara baik dan memberikan bukti kontribusinya terhadap perusahaan. Hasil ini diperoleh dari penilaian langsung yang dilakukan oleh petugas QA untuk memastikan kesesuaian pelayanan dengan pedoman pelayanan yang diberikan oleh Bank BRI. …

Konsumen dan Pelayanan Prima

Edisi

-

ISBN/ISSN

978-602-7869-31-8

Deskripsi Fisik

ix, 174 hal.: ilus.; 24 cm.

Judul Seri

-

No. Panggil

658.812 DAR k

The Influence of Public Service Quality to Customer Satisfaction at The Depar…

Public service is one embodiment of function in the state government employee as a public servant, public service is intended for the welfare of the community or citizens. Public service is professional, that means public service that is characterized by accountability and responsibilities of service providers (government officials). The purpose of this final report is to provide information t…

Pengembangan nilai pelanggan untuk mempertahankan pelanggan

Edisi

-

ISBN/ISSN

979-3220-01-5

Deskripsi Fisik

63 hal. ; 21 cm.

Judul Seri

-

No. Panggil

658.812 AST p