Manajemen Jasa: Paradigma Jasa Modern dalam Industri Jasa di Indonesia

Edisi

-

ISBN/ISSN

978-979-061-888-6

Deskripsi Fisik

xvii, 254 hal. : ilus. ; 27 cm.

Judul Seri

-

No. Panggil

338.761 UTA m

Manajemen pelayanan publik

Buku ini sangat menarik dan dapat dipakai sebagai acuan dalam membedah masalah-masalah manajemen pelayanan publik. Mengingatkan kembali bahwa tujuan pelayanan publik pada dasarnya adalah memuaskan masyarakat.

Landasan Bimbingan & Konseling

Mendengar istilah "Bimbingan dan konseling" tersirat kesan umum bahwa individu yang berhubungan dengan petugas tersebut sedang bermasalah. Pendapat yang lebih tepat adalah bahwa dalam konteks pendidikan, seluruh peserta didik-mulai dari jenjang yang paling rendah hingga pendidikan tertinggi perlu mendapat bimbingan dan konseling. Bagi yang cerdas diarahkan sebagai upaya akselerasi. Untuk yang b…

Hukum diplomatik: teori dan kasus (weeding)

Edisi

Ed. ke-1.

ISBN/ISSN

979-414-451-7

Deskripsi Fisik

x, 300 hal.

Judul Seri

-

No. Panggil

341.33 SUR h

Pengaruh Bauran Pemasaran Jasa Produk Britama terhadap Kepuasan Nasabah (Stud…

This research aims to examine and analyze the influence of marketing mix of products, promotions, people, physical evidence, and processes on customer satisfaction. This research is a survey with quantitative and qualitative research. The population and sample of this study were 30 respondents. Data stacking techniques use observations, interviews, questionnaires and documentation. The data ana…

Pelayanan Kartu Tanda Penduduk Elektronik (E-KTP) (Di Kantor Dinas Kependuduk…

KTP is a personal identity of someone who lives in a place. In accordance with Law number 23 of 2016 article 63 paragraph 1 which reads that residents of Indonesian citizens and foreigners who have a permanent residence permit who are seventeen years old or have married or have been married are required to have a KTP. According to Siswosoediro (2008: 30): Identity card (KTP) is a general identi…

Pengaruh Kualitas Layanan terhadap Kepuasan Tamu Food and Beverage Product Cr…

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

PDF, 9.777 KB

Judul Seri

-

No. Panggil

005 PHT2020 AFI p

Pengaruh Kualitas Layanan dan Kualitas Produk Food and Beverage terhadap Kepu…

The Shalimar Boutique Hotel is a 5-star hotel located in Malang City. The purpose of this study was to determine the effect of service quality and product quality on customer satisfaction at The Shalimar Boutique Hotel, especially at De Hemel Restaurant. The data collection technique was by distributing a list of questions or questionnaires to 30 respondents, which were then analyzed using mul…

Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Lion Parcel di Batam (C…

The purpose of this study was to determine whether service quality has an influence on customer satisfaction Lion Parcel in Batam. This research uses descriptive quantitative method. The sampling method was accidental sampling with 67 respondents as respondents of Lion Parcel customers in Batam. The analytical method used is the validity test, reliability test, Simple Linear regression and …

Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Explore B…

The purpose of this paper is to analyze the effect of service quality on customer satisfaction in Explore Bromo Tour and Travel. Collecting data for 52 respondents using simple random sampling. The data were analyzed using regression analysis. Service quality is measured by Parasuraman et. Al (1998), customer satisfaction from Kotler (2013). The results of the study found that service quality …