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Analisis atas hasil audit internal pada sistem manajemen mutu ISO 9001: 2000 …
ISO 9001 : 2000 is a quality management system that become International standard. This quality standard is one of ISO 9000 series that be costumers demand in global market for owned by companies. The confession to companies that applying quality management system ISO 9001 : 2000 is ISO 9001 : 2000 certificate that released by certificate organization that showed by ISO. For knowing that quali…
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- Judul Seri
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- No. Panggil
- 066 IDT2005 FER a
Analisis pelayanan dengan menggunakan metode serqual sebagai dasar peningkata…
This research try to measure quality of service in PT. Post Indonesia Persero Malang. PT. Post Indonesia represent state-owned corporation moving in the field of service of traffic of information of money and goods in life Indonesia socialize. Quite a lot product which on the market to society in the effort assisting society to process service of good information in the form of money, goods and…
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- 065 IDT2005 SAF a
Pengendalian kualitas dengan metode seven tools di perusahaan Tenun Pelangi l…
The product quality is one of an important decision to develop a product competition that has to give a satisfaction to consumer and give more or at least same quality than other product quality is defined as a totality from the product characteristic that increase its use to satisfy the function specification. Company Of Sarung Tenun “Pelangi” Lawang is industry which active in weave cas…
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- 064 IDT2005 UTA p
Analisis pelayanan rawat inap guna meningkatkan kepuasan pasien di Puskesmas …
Quality of service is centre on of efforts accomplishment of requirement and desire of customer / client and also accuracy is forwarding to make balance to customer/ client expectation. This matter also go into effect for world of health specially puskesmas as one form of effort in the field of service, of course also try to place forward quality of service. Target of this research is to know…
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- 063 IDT2005 DEW a
Analisis Kepuasan Pelanggan Atas Kualitas Pelayanan Pada PT. PLN (Persero) Di…
Kualitas pelayanan adalah berpusat pada upaya pemenuhan kebutuhan dan keinginan pelanggan serta ketepatan penyampaian untuk mengimbangi harapan pelanggan. Hal ini berlaku bagi dunia kelistrikkan khususnya PT. PLN (Persero) distribusi Jawa Timur area pelayanan dan jaringan UP. Kota Malang sebagai satu bentuk usaha dalam bidang jasa, yang berusaha mengedepankan kualitas pelayanan. Tujuan peneliti…
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- 96.6 MB, File.MS-Word
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- No. Panggil
- 013 IDT2011 LIW a
Pengaruh Kualitas Pelayanan Travel Agent Terhadap Kepuasan Pelanggan PT. Kali…
Penelitian ini dilakukan untuk menguji pengaruh Tingkat Kualitas Pelayanan Jasa PT.Kalimantan Harapan Safira terhadap Kepuasan Pelanggan. Sampel yang digunakan dalam penelitian ini berjumlah 25 responden. Adapun metode Suatu instrumen yang valid atau sahih mempunyai validitas yang tinggi, sebaliknya instrumen yang kurang valid memiliki validitas yang rendah. Sebuah instrumen dikatakan vali…
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- 623 KB, File. Pdf
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- No. Panggil
- 006 MJN2012 SUW p
Penerapan seven tools sebagai alat pengendali mutu pada PT. Odori Garment Kar…
The product quality is one of an important decision to develop a product competition that has to give a satisfaction to consumer and give more or at least same quality than other product quality is defined as a totality from the product chacteristic that increase its use to satisfy the function sfecification. PT. Odori Garment Karang Ploso Malang is industry which active in baby cloth producti…
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- 005 IDT2006 WAT p
Analisis kepuasan pasien atas kualitas pelayanan rawat inap pada Rumah Sakit …
Quality of service is to centre on strive accomplishment of requirement and desire of customer and also accuracy of forwarding to make balance to the customer expectation. This matter also go into effect to health world specially hospital as one form of effort in the field of service, which have of course also try to place forward the quality of service. Target of this research is to know how …
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- No. Panggil
- 026 IDT2006 HAD a
Analisa jasa pelayanan sebagai dasar peningkatan kualitas jasa pelayanan deng…
Service qualiy is center on efforts accomplishment of requirement and customer needs and also accuracy is forwarding to make balance to customer. This matter also go into effect for world of retail service as one of a form in a industrial service. Off course also try to place forward quality of service. Target of this research is to know how the service quality which given by Alfamart and In…
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- 025 IDT2006 PUT a
The future of the organization : achieving excellence through business transf…
This book advocates a further attempt to introduce more holistic and people-centered approaches to management and transformation in to the organizations and institutions that surround us before we opt either to abandon them or to let them die.
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- ISBN/ISSN
- 0-7494-1950-0
- Deskripsi Fisik
- 413 p. : ill. ; 24 cm.
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- 658.406 COU f
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah