CD-ROM

The impact of employees work load on the quality of customer services at bank Jatim Malang (CD)

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“The Impact of Employee’s Work Load on the Quality of Customer Services at Bank Jatim Malang”. A report written by Nurulita Indri hapsari, 02630014, student of D-III English Program of her On the Job Training at Bank Jatim Malang. Examiner I: Drs. Sulih Sudjianto, M. Pd., Examiner II: Yasmin Farani S. Pd.
Bank Jatim has a strategic place and is a well-known bank in East Java with many customers from East Java saving their money, taking credit and the others transaction.
The writer observed some problems related with the Bank operation, particularly in operation of Multiguna program. That the number of staff in Multiguna Loan section was not in balance with the number of customers and who want to take the multiguna loan. It will disturb the process of services to the customers.
The writer has some suggestions for the Bank Jatim Malang, she hopes that the Bank should add the staff at Multiguna Loan and management of Bank Jatim Malang branch office should consider the number of employees who have to serve the customer weather they are capable or not to give effective services to the customers.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

028 ENG2005 HAP i

Penerbit

Malang, Jatim : UNMER., 2005

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

028 ENG2005

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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