“The Impact of Employee’s Work Load on the Quality of Customer Services at Bank Jatim Malang”. A report written by Nurulita Indri hapsari, 02630014, student of D-III English Program of her On the Job Training at Bank Jatim Malang. Examiner I: Drs. Sulih Sudjianto, M. Pd., Examiner II: Yasmin Farani S. Pd. Bank Jatim has a strategic place and is a well-known bank in East Java with many cu…