Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Explore B…

The purpose of this paper is to analyze the effect of service quality on customer satisfaction in Explore Bromo Tour and Travel. Collecting data for 52 respondents using simple random sampling. The data were analyzed using regression analysis. Service quality is measured by Parasuraman et. Al (1998), customer satisfaction from Kotler (2013). The results of the study found that service quality …

The Role Of A Tour Guide In Providing Services at Sunrise Holiday Tour and Tr…

Key Words: Providing Role, Tour Guide, Sunrise Holiday Tour and Travel Service. On the Job Training Program is a requirement program for 6th students which held by D-III English Program to train students’ skill before they enter in a field of working world. By doing this program, students will achieve a lot of knowledge, experience and skill from the OJT place. During the training the w…

Working as a tour guide at sunrise holiday Malang (CD + Cetak)

Key words: OJT Program, Tour Guide, Sunrise Holiday. On the Job Training Program is a program that is held by D-III English Program every year as one of the requirements for the 6th semester students before graduation. By doing the On the Job Training, students can practice their knowledge and skills before facing the real working world. During the On the Job Training, the writer was assig…

Guiding system: suatu pengantar praktis

Edisi

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ISBN/ISSN

979-408-277-5

Deskripsi Fisik

xii, 145 hal. ilus.

Judul Seri

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No. Panggil

910.202 YOE g