Krisdianti,Lia.2005.The Quality Of Service Given By The Staff Of Bank Jatim Branch Office Malang In The Multiguna Loan Section.Final Report,DIII English Program Merdeka University Malang.Supervisor:Moelyoso,S.S,M.Pd. Globalization is a big issue for human kind. It has brought many changes to the world. Those changes also happen in Indonesia, especially the tide competition in economy. This …