Pengaruh Kualitas Layanan dan Kualitas Produk Food and Beverage terhadap Kepu…

The Shalimar Boutique Hotel is a 5-star hotel located in Malang City. The purpose of this study was to determine the effect of service quality and product quality on customer satisfaction at The Shalimar Boutique Hotel, especially at De Hemel Restaurant. The data collection technique was by distributing a list of questions or questionnaires to 30 respondents, which were then analyzed using mul…

Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Lion Parcel di Batam (C…

The purpose of this study was to determine whether service quality has an influence on customer satisfaction Lion Parcel in Batam. This research uses descriptive quantitative method. The sampling method was accidental sampling with 67 respondents as respondents of Lion Parcel customers in Batam. The analytical method used is the validity test, reliability test, Simple Linear regression and …

Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Explore B…

The purpose of this paper is to analyze the effect of service quality on customer satisfaction in Explore Bromo Tour and Travel. Collecting data for 52 respondents using simple random sampling. The data were analyzed using regression analysis. Service quality is measured by Parasuraman et. Al (1998), customer satisfaction from Kotler (2013). The results of the study found that service quality …

Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Wisatawan pada De…

This study aims to determine the effect of facilities and service quality on tourist satisfaction. The population in this study were Ledok Ombok Tourists. The sample used was 100 respondents. Sampling was done using the Slovin method. Data analysis used multiple linear regression analysis techniques, F test and t test. The results showed that the facilities and service quality together had an e…

Pengaruh Sanitasi Kamar dan Kualitas Pelayanan Room Attendant terhadap Kepuas…

This study aims to examine the effect of room sanitation and service quality on guest satisfaction at the time of covid -19 at the Gets hotel. The research location is on Jl. Brigjen Slemt Riyadi No. 38 oro-oro dowo Malang.The research sample is guests who stay overnight and are willing to be interviewed or fill out a questionnaire. The number of samples taken during the study period was 89 res…

Pengaruh Pelayanan Prima Terhadap Loyalitas dengan Kepuasan Penumpang sebagai…

This study aims to analyze the effect of excellent service on passenger satisfaction, analyze the effect of excellent service on passenger loyalty, analyze the effect of satisfaction on passenger loyalty, and analyze the effect of excellent service on loyalty mediated by passenger satisfaction. The number of samples in this study was 91 respondents. The analysis technique uses path analysis. B…

Pengaruh Harga Electronic Service Quality dan Custumer Orientation Terhadap K…

Penelitian ini bertujuan unutuk menegtahui pengaruh antara harga (X1),electronic service quality(X2), dan costumer erientation(X3), terhadap kepuasan pelanggan PT Gojek Inodensia cabang kota Malang kategori gorid dengan di batasi pada bidang manejemn pemasaran, Variabel dalam penelitian bebas dalam penelitian ini adalah harga(x1) electronic serviece quality(x2) dan custumer orientation(x3) dan…

The Influence of Public Service Quality to Customer Satisfaction at The Depar…

Public service is one embodiment of function in the state government employee as a public servant, public service is intended for the welfare of the community or citizens. Public service is professional, that means public service that is characterized by accountability and responsibilities of service providers (government officials). The purpose of this final report is to provide information t…

Pengaruh Kepercayaan dan E-Service Quality Terhadap Kepuasan Pelanggan Tokope…

Edisi

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ISBN/ISSN

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Deskripsi Fisik

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Judul Seri

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No. Panggil

029 MJN2018 RAH p

Jurnal Kebijakan Publik (X.1-2013)

Edisi

Vol. 10, No. 1, Mei 2013

ISBN/ISSN

1693-7252

Deskripsi Fisik

ii, 170 hal. : ilus. ; 30 cm

Judul Seri

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No. Panggil

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