Pengaruh Bauran Pemasaran Jasa Produk Britama terhadap Kepuasan Nasabah (Stud…

This research aims to examine and analyze the influence of marketing mix of products, promotions, people, physical evidence, and processes on customer satisfaction. This research is a survey with quantitative and qualitative research. The population and sample of this study were 30 respondents. Data stacking techniques use observations, interviews, questionnaires and documentation. The data ana…

Pengaruh Kualitas Layanan terhadap Kepuasan Tamu Food and Beverage Product Cr…

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PDF, 9.777 KB

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No. Panggil

005 PHT2020 AFI p

Pengaruh Kualitas Layanan dan Kualitas Produk Food and Beverage terhadap Kepu…

The Shalimar Boutique Hotel is a 5-star hotel located in Malang City. The purpose of this study was to determine the effect of service quality and product quality on customer satisfaction at The Shalimar Boutique Hotel, especially at De Hemel Restaurant. The data collection technique was by distributing a list of questions or questionnaires to 30 respondents, which were then analyzed using mul…

Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Lion Parcel di Batam (C…

The purpose of this study was to determine whether service quality has an influence on customer satisfaction Lion Parcel in Batam. This research uses descriptive quantitative method. The sampling method was accidental sampling with 67 respondents as respondents of Lion Parcel customers in Batam. The analytical method used is the validity test, reliability test, Simple Linear regression and …

Penerapan Standard Operational Procedure (SOP) Pelayanan Staf Lion Parcel Gun…

This research report examines Cargo Handling Procedures Towards Customer Satisfaction at PT. Lion Parcel Batam who at issue in this study, which is knowing the procedures for shipping goods PT. Lion Parcel Batam and know how the management system as an effort to increase customer satisfaction.This research report is presented descriptively, which is to obtain overview of various information rel…

Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Explore B…

The purpose of this paper is to analyze the effect of service quality on customer satisfaction in Explore Bromo Tour and Travel. Collecting data for 52 respondents using simple random sampling. The data were analyzed using regression analysis. Service quality is measured by Parasuraman et. Al (1998), customer satisfaction from Kotler (2013). The results of the study found that service quality …

Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Wisatawan pada De…

This study aims to determine the effect of facilities and service quality on tourist satisfaction. The population in this study were Ledok Ombok Tourists. The sample used was 100 respondents. Sampling was done using the Slovin method. Data analysis used multiple linear regression analysis techniques, F test and t test. The results showed that the facilities and service quality together had an e…

Pengaruh Sanitasi Kamar dan Kualitas Pelayanan Room Attendant terhadap Kepuas…

This study aims to examine the effect of room sanitation and service quality on guest satisfaction at the time of covid -19 at the Gets hotel. The research location is on Jl. Brigjen Slemt Riyadi No. 38 oro-oro dowo Malang.The research sample is guests who stay overnight and are willing to be interviewed or fill out a questionnaire. The number of samples taken during the study period was 89 res…

Pengaruh Harga dan Kualitas Pelayanan Pramusaji terhadap Kepuasan Pelanggan d…

This research aims to analyze the effect of price and service quality on costumer satisfaction. The research method in this research is quantitative method. The data collection instrument used was a questionare. The dependent variable in this research is the Customer Satisfaction and variable independent is Price and Quality of Service at Panderman Coffe Shop Hotel Aria Gajayana Malang. The re…

Pengaruh Food and Beverage Quality dan Atmosphere of Bar Restaurant terhadap …

This study discusses "The effect of Food and Beverage Quality and Atmosphere of Bar Restaurant on Bar Customer Satisfaction at Harris Hotel and Conventions Malang”. The sample in this study consisted of 40 respondents of bar customers who enjoyed their food and drinks at the Bar Restaurant Harris Hotel and Conventions Malang, at dinner and the authors distributed questionnaires for one week. …