The Shalimar Boutique Hotel is a 5-star hotel located in Malang City. The purpose of this study was to determine the effect of service quality and product quality on customer satisfaction at The Shalimar Boutique Hotel, especially at De Hemel Restaurant. The data collection technique was by distributing a list of questions or questionnaires to 30 respondents, which were then analyzed using mul…
More and more women are prioritizing skincare over makeup. Because the skincare trend is growing, the market competition for the beauty category in Indonesia is getting tougher, many skincare manufacturers at home and abroad are offering their products in Indonesia, one of which is the skincare brand The Ordinary, which is produced by Deciem from Canada. This study aims to determine the effect …