hotel pasti memiliki cara tersendiri dalam memberikan pelayanan terbaik untuk para pelanggan demi mencapai kepuasan pelanggan. Sehingga setiap departemen yang ada di hotel juga memiliki usaha tersendiri untuk memberikan pelayanan prima sesuai dengan SOP (Standard Operational Procedure) yang telah diterapkan. Dalam hal ini dibutuhkan suatu hal penting yaitu motivasi. Motivasi sendiri memiliki ar…
On the Job Training or OJT program is one of the programs that aims at not only applying the knowledge, skills but also getting experience in the real work world. By conducting this program, the students are prepared to be ready to face the tight competition of real working after completing the study. The writer was posted in the Front Office Department at AmartaHills Hotel and Resort. Front Of…
On the Job Training is a Program to prepare the students before going to real work field. By doing this program, the students will gain knowledge and working experience. The writer chose Public Library for doing OJT and the writer worked as Front office staff. As front office staff, the writer has several main jobs such as making member card, re-making member card, conducting re-registration, i…
On the Job Training Program or OJT Program is a program to hone the students’ skill before going to the real work field. Through this OJT Program, the students are prepared to face the work field by gaining a lot of experience, knowledge, and improve their skill. During conducting OJT Program, the writer was assigned at Indigo Bimbel as an Office Staff and was responsible for making Indigo’…
Dilaga, Putri Dewi. 2005. The Effectiveness of In House Selling Promotion by Receptionist as the Front Liner of the Hotel at University Inn. D-III English Program Merdeka University. Examiner I: Mulyoso, SS, M.Pd, Examiner II: Drs. Poedyo Oetomo. University Inn is a new hotel that exists among many famous hotels in Malang. The University Inn was built by PT. Parwa Nusantara Teknologi, with col…
Okky Dinar Rewina (08631001).2011. The Working System of a Professional Front Officer at Kusuma Agrowisata Resort and Convention. Final Report. D-III English Program Universitas Merdeka Malang. Advisor: Dra. Dyah Ratnasari, M.Pd. Key Words: OJT Program, Front Officer, Kusuma Agrowisata Resort and Convention. On The Job Training Program is a program to equip students with work…