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Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Lion Parcel di Batam (C…
The purpose of this study was to determine whether service quality has an influence on customer satisfaction Lion Parcel in Batam. This research uses descriptive quantitative method. The sampling method was accidental sampling with 67 respondents as respondents of Lion Parcel customers in Batam. The analytical method used is the validity test, reliability test, Simple Linear regression and …
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- PDF, 1.604 KB
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- 004 USW2020 WID p
Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Explore B…
The purpose of this paper is to analyze the effect of service quality on customer satisfaction in Explore Bromo Tour and Travel. Collecting data for 52 respondents using simple random sampling. The data were analyzed using regression analysis. Service quality is measured by Parasuraman et. Al (1998), customer satisfaction from Kotler (2013). The results of the study found that service quality …
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- PDF, 5.593 KB
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- No. Panggil
- 002 USW2020 CAN a
Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Wisatawan pada De…
This study aims to determine the effect of facilities and service quality on tourist satisfaction. The population in this study were Ledok Ombok Tourists. The sample used was 100 respondents. Sampling was done using the Slovin method. Data analysis used multiple linear regression analysis techniques, F test and t test. The results showed that the facilities and service quality together had an e…
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- 014 DTW2020 FAR p
Pengaruh Sanitasi Kamar dan Kualitas Pelayanan Room Attendant terhadap Kepuas…
This study aims to examine the effect of room sanitation and service quality on guest satisfaction at the time of covid -19 at the Gets hotel. The research location is on Jl. Brigjen Slemt Riyadi No. 38 oro-oro dowo Malang.The research sample is guests who stay overnight and are willing to be interviewed or fill out a questionnaire. The number of samples taken during the study period was 89 res…
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- 013 DTW2020 RIT p
Pengaruh Fasilitas dan Harga Terhadap Tingkat Keputusan Menginap Tamu di Hote…
The purpose of this study is to determine the effect of Facilities And Price On The Level Of Guest Decision To Stay At Hotel Gets Malang. The method of analysis used in this study is multiple regression linear. The research variables is comparised of Facilities (X1), Price (X2) nad Decision to Stay (Y). The population in this study is the guests who stay at Hotel Gets Malang on month in January…
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- 011 DTW2020 DAM p
Pengaruh Harga dan Kualitas Pelayanan Pramusaji terhadap Kepuasan Pelanggan d…
This research aims to analyze the effect of price and service quality on costumer satisfaction. The research method in this research is quantitative method. The data collection instrument used was a questionare. The dependent variable in this research is the Customer Satisfaction and variable independent is Price and Quality of Service at Panderman Coffe Shop Hotel Aria Gajayana Malang. The re…
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- PDF, 1.691 KB
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- 009 DTW2020 HUS p
Pengaruh Fasilitas Wisata dan Kesiapan Masyarakat Terhadap Pengembangan Pariw…
Developing Kelurahan Dadaprejo as a tourist destination is one of the regional government’s focuses in 2019. However, until 2020, tourism activities in Kelurahan Dadaprejo are still seems weak. This study aims to determine the impacts of tourism facilities and community readiness on the development of orchid agritourism in Kelurahan Dadaprejo, Kota Batu, by using descriptive analysis methods …
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- 008 DTW2020 RAN p
Pengaruh City Branding Terhadap Keputusan Berkunjung Wisatawan ke Kota Batu M…
In Indonesia, many regions have planted their own regional brands, namely city branding and city image. If an area increases these two factors, it can affect the decision to visit a tourist spot. In this study, city branding and city image are used to determine how they affect the decision to visit touist to Batu city. The type used in this research is quantitative using descriptive analysis an…
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- 007 DTW2020 PRA p
Pengaruh Jumlah dan Kemampuan Kerja Cook Terhadap Kelancaran Operasional di K…
The research aimed to find out the effect between the number of cooks and the ability to work of cooks on the smooth operation of the kitchen at the Atria Hotel Malang, Sempel. In this study, 41 respondents used multiple linear regression method with independent fariables of the number of cooks and the ability to work and the independent variable for operational smoothness with results spss whi…
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- PDF, 2.134 KB
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- 006 DTW2020 ANW p
Pengaruh Food and Beverage Quality dan Atmosphere of Bar Restaurant terhadap …
This study discusses "The effect of Food and Beverage Quality and Atmosphere of Bar Restaurant on Bar Customer Satisfaction at Harris Hotel and Conventions Malang”. The sample in this study consisted of 40 respondents of bar customers who enjoyed their food and drinks at the Bar Restaurant Harris Hotel and Conventions Malang, at dinner and the authors distributed questionnaires for one week. …
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- No. Panggil
- 005 DTW2020 KER p
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah