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Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Wisatawan pada De…
This study aims to determine the effect of facilities and service quality on tourist satisfaction. The population in this study were Ledok Ombok Tourists. The sample used was 100 respondents. Sampling was done using the Slovin method. Data analysis used multiple linear regression analysis techniques, F test and t test. The results showed that the facilities and service quality together had an e…
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- PDF, 3.798 JB
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- No. Panggil
- 014 DTW2020 FAR p
Pengaruh Sanitasi Kamar dan Kualitas Pelayanan Room Attendant terhadap Kepuas…
This study aims to examine the effect of room sanitation and service quality on guest satisfaction at the time of covid -19 at the Gets hotel. The research location is on Jl. Brigjen Slemt Riyadi No. 38 oro-oro dowo Malang.The research sample is guests who stay overnight and are willing to be interviewed or fill out a questionnaire. The number of samples taken during the study period was 89 res…
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- PDF, 1.840 KB
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- No. Panggil
- 013 DTW2020 RIT p
Pengaruh Harga dan Kualitas Pelayanan Pramusaji terhadap Kepuasan Pelanggan d…
This research aims to analyze the effect of price and service quality on costumer satisfaction. The research method in this research is quantitative method. The data collection instrument used was a questionare. The dependent variable in this research is the Customer Satisfaction and variable independent is Price and Quality of Service at Panderman Coffe Shop Hotel Aria Gajayana Malang. The re…
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- PDF, 1.691 KB
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- No. Panggil
- 009 DTW2020 HUS p
Pengaruh Kualitas Layanan, Harga, dan Kepercayaan Terhadap Kepuasan Pelanggan…
This research was conducted to determine the effect of service quality, price, and trust on customer satisfaction Telkomsel Branch Malang. Communication is an important need for society, so competition in the telecommunications industry is getting tighter, Telkomsel is the number one telecommunications company in Indonesia, of course customer satisfaction is one of the benchmarks for this achie…
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- PDF, 2.147 KB
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- No. Panggil
- 101 MJN2020 NIZ p
Pengaruh Pelayanan Prima Terhadap Loyalitas dengan Kepuasan Penumpang sebagai…
This study aims to analyze the effect of excellent service on passenger satisfaction, analyze the effect of excellent service on passenger loyalty, analyze the effect of satisfaction on passenger loyalty, and analyze the effect of excellent service on loyalty mediated by passenger satisfaction. The number of samples in this study was 91 respondents. The analysis technique uses path analysis. B…
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- PDF, 2.158 KB
- Judul Seri
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- No. Panggil
- 094 MJN2020 SET p
Analisis Kualitas Pelayanan pada Agung Tour dan Travel (CD + Cetak)
This study aims to analyze the factors that influence customer satisfaction with Travel service users with a focus on Agung Tour and Travel, which is located in Karanganyar Village, Poncokusumo District, Malang Regency. This research was conducted using a questionnaire method to 30 respondents who used the services of Agung Tour and Travel, which were obtained using non-probability sampling tec…
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- PDF, 12.568 KB
- Judul Seri
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- No. Panggil
- 012 KEU2020 PUR a
Analisis Modernisasi Pelayanan Pajak pada KPP Pratama Atambua (CD + Cetak)
Indonesia is a country that is trying to carry out national development. Taxes are seen as a very important part of state revenue. When compared with state revenue from the oil and gas sector, the government is making more efforts to make taxes as a reliable source of state revenue. For this reason, the government, through the tax directorate general, strives to continuously increase state reve…
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- PDF, 2.136 KB
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- No. Panggil
- 078 AKT2020 TEM a
Peran Sekretaris Desa sebagai Public Outreach dalam Memberikan Layanan Inform…
Village government institutions have the aim of improving the people's welfare and also as a public service institution. As a village government service agency, the task of information services is delegated and managed by the Village secretary, whose Village secretary acts as a public outreach. in providing services related to the flow and types of information provided by the Village secretary …
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- PDF, 4.407 KB
- Judul Seri
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- No. Panggil
- 044 KOM2020 TRI p
Pengaruh Komunikasi Interpersonal Terhadap Kinerja Karyawan dalam Memberikan …
PT BNI KCP Universitas Brawijaya as a company engaged in banking services still has a level of work that is not maximal in providing services, this can occur because of interpersonal communication in a poor work environment. This study aims to determine the effect of interpersonal communication on employee performance in providing excellent service at PT BNI KCP Universitas Brawijaya. The appro…
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- PDF, 4.445 KB
- Judul Seri
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- No. Panggil
- 042 KOM2020 AMA p
Pesan Layanan PT Kereta Api Indonesia melalui Instagram @KAI121_ dan Minat Me…
PT Kereta Api Indonesia (KAI) is a state-owned enterprise (BUMN) that manages railways in Indonesia and provides train services. Service is the main key determining success in a business or activity that is service in nature. Meanwhile, services are all economic activities that have value or benefit to help and facilitate users or consumers. Currently Instagram social media is among the most po…
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- PDF, 2.057 KB
- Judul Seri
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- No. Panggil
- 031 KOM2020 DAM p
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah