Village government institutions have the aim of improving the people's welfare and also as a public service institution. As a village government service agency, the task of information services is delegated and managed by the Village secretary, whose Village secretary acts as a public outreach. in providing services related to the flow and types of information provided by the Village secretary …
PT BNI KCP Universitas Brawijaya as a company engaged in banking services still has a level of work that is not maximal in providing services, this can occur because of interpersonal communication in a poor work environment. This study aims to determine the effect of interpersonal communication on employee performance in providing excellent service at PT BNI KCP Universitas Brawijaya. The appro…
PT Kereta Api Indonesia (KAI) is a state-owned enterprise (BUMN) that manages railways in Indonesia and provides train services. Service is the main key determining success in a business or activity that is service in nature. Meanwhile, services are all economic activities that have value or benefit to help and facilitate users or consumers. Currently Instagram social media is among the most po…
Public service can be defined as the provision of services (serving) the needs of people or communities who have an interest in that organization in accordance with the basic rules and procedures that have been determined. Governance is essentially a service to the community. is not held to serve oneself, but does not serve the community and creates conditions that allow each member of society …
The higher level public awareness of public services requires government organizers to be able to provide the best service. Quality and high quality public service is the main objective of every public organization in providing services to the community. Based on observations at The Immigration Office class I Malang before the application for registration of online passport queues, it is known …
This study aims to determine whether: 1) Attraction affects tourist satisfaction. 2) Accessibility affects tourist satisfaction. 3) Convenience influences tourist satisfaction. 4) Additional services (additional services) affect tourist satisfaction. 5) Attraction influences tourists' decision to visit again. 6) Accessibility affects the decision of tourists to visit again. 7) Amenity affects t…
To measure and improve the performance of SKPD, Malcolm Baldrige is here for maximum achievement in Total Quality Management. This study aims to analyze the performance achievements of the SKPD based on the baldrige excellence framework approach in the Batu City Population and Civil Registry Office. This research is descriptive research. The analytical tool used to analyze the performance of …
Penelitian ini bertujuan unutuk menegtahui pengaruh antara harga (X1),electronic service quality(X2), dan costumer erientation(X3), terhadap kepuasan pelanggan PT Gojek Inodensia cabang kota Malang kategori gorid dengan di batasi pada bidang manejemn pemasaran, Variabel dalam penelitian bebas dalam penelitian ini adalah harga(x1) electronic serviece quality(x2) dan custumer orientation(x3) dan…
Hal ini bertujuan untuk mendukung peran mereka dalam meningkatkan pelayanan dan kualitas Bank BRI. Dalam melaksanakan tugasnya, CS dan Teller telah berperan secara baik dan memberikan bukti kontribusinya terhadap perusahaan. Hasil ini diperoleh dari penilaian langsung yang dilakukan oleh petugas QA untuk memastikan kesesuaian pelayanan dengan pedoman pelayanan yang diberikan oleh Bank BRI. …