Analisis Kualitas Pelayanan pada Agung Tour dan Travel (CD + Cetak)

This study aims to analyze the factors that influence customer satisfaction with Travel service users with a focus on Agung Tour and Travel, which is located in Karanganyar Village, Poncokusumo District, Malang Regency. This research was conducted using a questionnaire method to 30 respondents who used the services of Agung Tour and Travel, which were obtained using non-probability sampling tec…

Analisis Modernisasi Pelayanan Pajak pada KPP Pratama Atambua (CD + Cetak)

Indonesia is a country that is trying to carry out national development. Taxes are seen as a very important part of state revenue. When compared with state revenue from the oil and gas sector, the government is making more efforts to make taxes as a reliable source of state revenue. For this reason, the government, through the tax directorate general, strives to continuously increase state reve…

Peran Sekretaris Desa sebagai Public Outreach dalam Memberikan Layanan Inform…

Village government institutions have the aim of improving the people's welfare and also as a public service institution. As a village government service agency, the task of information services is delegated and managed by the Village secretary, whose Village secretary acts as a public outreach. in providing services related to the flow and types of information provided by the Village secretary …

Pengaruh Komunikasi Interpersonal Terhadap Kinerja Karyawan dalam Memberikan …

PT BNI KCP Universitas Brawijaya as a company engaged in banking services still has a level of work that is not maximal in providing services, this can occur because of interpersonal communication in a poor work environment. This study aims to determine the effect of interpersonal communication on employee performance in providing excellent service at PT BNI KCP Universitas Brawijaya. The appro…

Pesan Layanan PT Kereta Api Indonesia melalui Instagram @KAI121_ dan Minat Me…

PT Kereta Api Indonesia (KAI) is a state-owned enterprise (BUMN) that manages railways in Indonesia and provides train services. Service is the main key determining success in a business or activity that is service in nature. Meanwhile, services are all economic activities that have value or benefit to help and facilitate users or consumers. Currently Instagram social media is among the most po…

Pelayanan Kartu Indonesia Sehat di Puskesmas Arjuno Kecamatan Klojen Kota Mal…

Public service can be defined as the provision of services (serving) the needs of people or communities who have an interest in that organization in accordance with the basic rules and procedures that have been determined. Governance is essentially a service to the community. is not held to serve oneself, but does not serve the community and creates conditions that allow each member of society …

Kualitas Pelayanan Publik dalam Pembuatan Paspor secara Online Berdasarkan Un…

The higher level public awareness of public services requires government organizers to be able to provide the best service. Quality and high quality public service is the main objective of every public organization in providing services to the community. Based on observations at The Immigration Office class I Malang before the application for registration of online passport queues, it is known …

Pengaruh Destinasi Wisata terhadap Keputusan Berkunjung Kembali dengan Kepuas…

This study aims to determine whether: 1) Attraction affects tourist satisfaction. 2) Accessibility affects tourist satisfaction. 3) Convenience influences tourist satisfaction. 4) Additional services (additional services) affect tourist satisfaction. 5) Attraction influences tourists' decision to visit again. 6) Accessibility affects the decision of tourists to visit again. 7) Amenity affects t…

Pemasaran Jasa: Prinsip, Penerapan, Penelitian

Edisi

Ed. Ke 1. Ed. revisi.

ISBN/ISSN

978-979-29-9083-6

Deskripsi Fisik

xx, 604 hal. : ilus, ; 23 cm.

Judul Seri

-

No. Panggil

658.8 TJI p

Analisis Kinerja SKPD Berdasarkan Pendekatan Baldrige Excellence Framework pa…

To measure and improve the performance of SKPD, Malcolm Baldrige is here for maximum achievement in Total Quality Management. This study aims to analyze the performance achievements of the SKPD based on the baldrige excellence framework approach in the Batu City Population and Civil Registry Office. This research is descriptive research. The analytical tool used to analyze the performance of …