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Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Wisatawan pada De…
This study aims to determine the effect of facilities and service quality on tourist satisfaction. The population in this study were Ledok Ombok Tourists. The sample used was 100 respondents. Sampling was done using the Slovin method. Data analysis used multiple linear regression analysis techniques, F test and t test. The results showed that the facilities and service quality together had an e…
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- PDF, 3.798 JB
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- No. Panggil
- 014 DTW2020 FAR p
Pengaruh Sanitasi Kamar dan Kualitas Pelayanan Room Attendant terhadap Kepuas…
This study aims to examine the effect of room sanitation and service quality on guest satisfaction at the time of covid -19 at the Gets hotel. The research location is on Jl. Brigjen Slemt Riyadi No. 38 oro-oro dowo Malang.The research sample is guests who stay overnight and are willing to be interviewed or fill out a questionnaire. The number of samples taken during the study period was 89 res…
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- PDF, 1.840 KB
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- No. Panggil
- 013 DTW2020 RIT p
Pengaruh Harga dan Kualitas Pelayanan Pramusaji terhadap Kepuasan Pelanggan d…
This research aims to analyze the effect of price and service quality on costumer satisfaction. The research method in this research is quantitative method. The data collection instrument used was a questionare. The dependent variable in this research is the Customer Satisfaction and variable independent is Price and Quality of Service at Panderman Coffe Shop Hotel Aria Gajayana Malang. The re…
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- PDF, 1.691 KB
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- No. Panggil
- 009 DTW2020 HUS p
Pengaruh Food and Beverage Quality dan Atmosphere of Bar Restaurant terhadap …
This study discusses "The effect of Food and Beverage Quality and Atmosphere of Bar Restaurant on Bar Customer Satisfaction at Harris Hotel and Conventions Malang”. The sample in this study consisted of 40 respondents of bar customers who enjoyed their food and drinks at the Bar Restaurant Harris Hotel and Conventions Malang, at dinner and the authors distributed questionnaires for one week. …
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- PDF, 9.324 KB
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- No. Panggil
- 005 DTW2020 KER p
Pengaruh Kualitas Layanan, Harga, dan Kepercayaan Terhadap Kepuasan Pelanggan…
This research was conducted to determine the effect of service quality, price, and trust on customer satisfaction Telkomsel Branch Malang. Communication is an important need for society, so competition in the telecommunications industry is getting tighter, Telkomsel is the number one telecommunications company in Indonesia, of course customer satisfaction is one of the benchmarks for this achie…
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- PDF, 2.147 KB
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- No. Panggil
- 101 MJN2020 NIZ p
Pengaruh Citra Merek dan Persepsi Kualitas Terhadap Loyalitas Merek (Studi pa…
McDonald's Fast Food Restaurant is one of the world's most popular brands in the food and beverage industry. McDonald's has a strong position in the minds of Indonesian consumers according to the achievement of the Top Brand Index indicator in 2015 - 2019. In this longestablished brand strength, McDonald's is in a tight competition for brand loyalty by customers. The purpose of this research i…
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- PDF, 3.143 KB
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- No. Panggil
- 097 MJN2020 HER p
Pengaruh Pelayanan Prima Terhadap Loyalitas dengan Kepuasan Penumpang sebagai…
This study aims to analyze the effect of excellent service on passenger satisfaction, analyze the effect of excellent service on passenger loyalty, analyze the effect of satisfaction on passenger loyalty, and analyze the effect of excellent service on loyalty mediated by passenger satisfaction. The number of samples in this study was 91 respondents. The analysis technique uses path analysis. B…
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- PDF, 2.158 KB
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- No. Panggil
- 094 MJN2020 SET p
Pengaruh Brand Image, Kualitas Produk dan Harga Terhadap Keputusan Pembelian …
More and more women are prioritizing skincare over makeup. Because the skincare trend is growing, the market competition for the beauty category in Indonesia is getting tougher, many skincare manufacturers at home and abroad are offering their products in Indonesia, one of which is the skincare brand The Ordinary, which is produced by Deciem from Canada. This study aims to determine the effect …
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- PDF, 4.859 KB
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- No. Panggil
- 093 MJN2020 ARI p
Analisis Resepsi Khalayak Terhadap Isu Kesenjangan Sosial dalam Film Parasite…
The film Parasite shows that the character of the Kim family, who is the lowest strata family, uses all means to survive and can balance existing inequalities even in the wrong way. This study is intended to determine audience acceptance in response to social inequality in the film Parasite. This study uses a qualitative method by using the responses of informants regarding Parasite Film whi…
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- PDF, 8.952 KB
- Judul Seri
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- No. Panggil
- 038 KOM2020 MIR a
Kualitas Pelayanan Publik dalam Pembuatan Paspor secara Online Berdasarkan Un…
The higher level public awareness of public services requires government organizers to be able to provide the best service. Quality and high quality public service is the main objective of every public organization in providing services to the community. Based on observations at The Immigration Office class I Malang before the application for registration of online passport queues, it is known …
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- PDF, 1.969 KB
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- No. Panggil
- 041 ADM PAM k
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah