Pengaruh Kualitas Layanan, Harga, dan Kepercayaan Terhadap Kepuasan Pelanggan…

This research was conducted to determine the effect of service quality, price, and trust on customer satisfaction Telkomsel Branch Malang. Communication is an important need for society, so competition in the telecommunications industry is getting tighter, Telkomsel is the number one telecommunications company in Indonesia, of course customer satisfaction is one of the benchmarks for this achie…

Pengaruh Penggunaan Fitur Shopee Games terhadap Costumer Engagement pada Kala…

In the midst of the increasing number of people to fulfill their needs by shopping online, there are dozens of e-commerce companies that offer the same service, which is to accommodate sellers to be able to sell online, this is a challenge for e-commerce to scramble for attention so that consumers choose e- commerce as a "subscription shop" and changing from consumers to customers. Shopee as…

The Changes of Consumer Behavior and Customer Satisfaction in Using Digital W…

Nowadays, the development of technology, especially in financial technology (fintech), is inevitable. Almost all services in the 4.0 industrial revolution are served using digital-based systems. The existence of digital wallet applications, such as Go-Pay, Ovo, Dana, LinkAja, and Doku, refers financial technology era in Indonesia. Digital Wallet is an E-cash application for non-cash payments by…

Pengaruh Harga Electronic Service Quality dan Custumer Orientation Terhadap K…

Penelitian ini bertujuan unutuk menegtahui pengaruh antara harga (X1),electronic service quality(X2), dan costumer erientation(X3), terhadap kepuasan pelanggan PT Gojek Inodensia cabang kota Malang kategori gorid dengan di batasi pada bidang manejemn pemasaran, Variabel dalam penelitian bebas dalam penelitian ini adalah harga(x1) electronic serviece quality(x2) dan custumer orientation(x3) dan…

Standar Layanan Coustomer Service dan Teller pada Bank BRI Cabang Ende (CD + …

Hal ini bertujuan untuk mendukung peran mereka dalam meningkatkan pelayanan dan kualitas Bank BRI. Dalam melaksanakan tugasnya, CS dan Teller telah berperan secara baik dan memberikan bukti kontribusinya terhadap perusahaan. Hasil ini diperoleh dari penilaian langsung yang dilakukan oleh petugas QA untuk memastikan kesesuaian pelayanan dengan pedoman pelayanan yang diberikan oleh Bank BRI. …

Konsumen dan Pelayanan Prima

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ISBN/ISSN

978-602-7869-31-8

Deskripsi Fisik

ix, 174 hal.: ilus.; 24 cm.

Judul Seri

-

No. Panggil

658.812 DAR k

The Importance of Brand Image yo Achieve Samsung Smartphone User Satisfaction…

This final report explained about the importance of brand image to achieve Samsung smartphone users’ satisfaction in Malang. Besides, it is expected that the readers can gain more knowledge about the importance of brand image to achieve customer satisfaction especially Samsung smartphone users’ satisfaction in Malang City. In this final report it is found that brand image of Samsung smartph…

Pengembangan nilai pelanggan untuk mempertahankan pelanggan

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ISBN/ISSN

979-3220-01-5

Deskripsi Fisik

63 hal. ; 21 cm.

Judul Seri

-

No. Panggil

658.812 AST p

The Effects of Brand Image and Price to Customer Satisfaction Through Brand L…

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ISBN/ISSN

-

Deskripsi Fisik

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Judul Seri

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No. Panggil

017 AKT2018 ABU t

Analisis Pengaruh Customer Experience, Daya Tarik Wisata, dan Harga Terhadap …

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ISBN/ISSN

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No. Panggil

051 MJN2019 FAH a