Rachmaningrum, Ratih Agustin. 2014. relations between the quality of service to the satisfaction of the faculty the Faculty of Psychology of the University students in the Merdeka Malang. Majoring In Psychology. Faculty Of Psychology. University Merdeka Malang. Supervisor (I) Dr. Fabiola Hendrati S. Psi.,, M.Si., Psi. (II) Agustin Rahmawati, S. Psi., M.Si. Psi. The purpose of this resear…
This book focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, services marketing is the only text that puts the customer's experience of services at the centre of its approach.