CD-ROM
The roles, responsibilities and handicap of front office in Tugu Hotel Malang (CD)
The writer has given the title “The Roles, Responsibilities and Handicap of Front Office in Tugu Hotel, Malang” because of some reasons. First, the writer wants to give information to the reader to increase their knowledge about Hotel Secondly, the writer realizes the importance of Front Office Department in a Hotel. The writer herself chose Tugu Hotel located in Malang as her On the Job Training program.
Tugu Hotel is located at Jl. Tugu 3. Hotel Tugu has 52 rooms and each room amenities are handmade by local artisans to the finest detail, and also each room is designed with different style and different background. During On the Job Training, the writer was placed as a staff in Front Office Department. From this OJT Program she learned the roles and also the responsibilities of the Front Office Department.
During On the Job Training at Tugu Hotel, the writer encountered some problems which had to be faced by the Hotel. The Main problem she found was in Front Office Department. In the Front Office Department the filing system is not quite systematic. This situation makes her difficult to find the file needed at that time.
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