CD-ROM

Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Lion Parcel di Batam (CD + Cetak)

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The purpose of this study was to determine whether service quality has an influence on
customer satisfaction Lion Parcel in Batam. This research uses descriptive quantitative method.
The sampling method was accidental sampling with 67 respondents as respondents of Lion
Parcel customers in Batam. The analytical method used is the validity test, reliability test, Simple
Linear regression and F test. The test is done with the help of the SPSS 16.0 application. With
the results of the simple linear regression table, the calculated F value is 9.542 and the F table
value is 3.99 with a significant value of 0.003 (less than 0.05). It can be concluded that F count>
F table which means that service quality has a positive and significant effect on customer
satisfaction at Lion Parcel in Batam.
Keywords: Service Quality, Customer Satisfaction and Delivery Parcel

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

004 USW2020 WID p

Penerbit

Malang : Program D-3 Usaha Wisata Program Kepariwisataan UNMER Malang., 2020

Deskripsi Fisik

PDF, 1.604 KB

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

004 USW 2020

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

CUSTOMER SATISFACTION
SERVICE QUALITY
DELEVERY PARCEL

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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