CD-ROM

Pengaruh Sanitasi Kamar dan Kualitas Pelayanan Room Attendant terhadap Kepuasan Tamu yang Menginap pada saat Terjadinya COVID-19 di Hotel Gets Malang (CD + Cetak)

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This study aims to examine the effect of room sanitation and service quality on guest satisfaction at the time of covid -19 at the Gets hotel. The research location is on Jl. Brigjen Slemt Riyadi No. 38 oro-oro dowo Malang.The research sample is guests who stay overnight and are willing to be interviewed or fill out a questionnaire. The number of samples taken during the study period was 89 respondents.Methods of data analysis with multiple regression. Before the data were analyzed, the data quality was tested by means of validity and reliability tests, after which the partial and
simultaneous tests were carried out. The results of data processing show that the questionnaire items are valid and all variables are reliable. The test results show that the room sanitation that is partially tested has no effect on guest satisfaction, while service quality has a significant effect on guest satisfaction. For the simultaneous test, the two variables of sanitation and service quality have an effect on guest satisfaction during the Covid-19 occurrence. The variable with the strongest influence is service quality.
Key words: room sanitation, service quality, guest satisfaction.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

013 DTW2020 RIT p

Penerbit

Malang : Program D-4 Destinasi Wisata Program Kepariwisataan UNMER Malang., 2020

Deskripsi Fisik

PDF, 1.840 KB

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

013 DTW 2020

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

SERVICE QUALITY
ROOM SANITATION
GUEST SATISFACTION

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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