CD-ROM

Prosedur Penyampaian dan Penanganan Keluhan Nasabah Pada PT. Bank X (CD + Cetak)

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Research with the title Procedure for submitting and handling customer complaints at PT. Bank X aims to find out how the procedures for submitting and handling customer complaints carried out at Bank X. Complaints are very useful for a Bank, with complaints the Bank can find out the shortcomings it has so that the Bank can fix what needs to be improved so that it is better for the future. Complaints are very useful for a Bank, with complaints the Bank can find out the shortcomings it has so that the Bank can fix what needs to be improved so that it is better for the future. This study used descriptive qualitative research results there are three (3) methods of delivery and complaint handling implemented in Bank X is delivery directly divided again into complaints submitted by face to face at the Bank, and the call center, written delivery via social media and letters while the whistleblowing system application is also through social media.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

020 KEU2020 MAT p

Penerbit

Malang : Program D-3 Perbankan dan Keuangan Universitas Merdeka Malang., 2020

Deskripsi Fisik

PDF, 1.697 KB

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

020 KEU 2020

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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