CD-ROM

Pengaruh E-Service Quality Terhadap Kepuasan Nasabah Pengguna Mobile Banking (Studi pada Bank Mandiri Cabang Malang Wahid Hasyim) (CD + Cetak)

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The purpose of this study was to analyze the effect of the quality of mobile banking services which consists of the dimensions of the core scale E-Service Quality (efficiency, fulfillment reability privacy, responsiveness, compensation, and contact) on customer satisfaction. The number of samples is 30 respondents. The analysis technique used in this research is simple linear regression, which is to determine the influence of the independent variables and the dependent variable. T test results indicate that the E-Service Quality variable has a significant effect on
customer satisfaction. In the correlation determinant test, it shows that E-Service Quality contributes to customer satisfaction by 86.9% and the remaining 13.1% is influenced by other variables

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

011 KEU2020 WAH p

Penerbit

Malang : Program D-3 Perbankan dan Keuangan Universitas Merdeka Malang., 2020

Deskripsi Fisik

PDF, 1.636 KB

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

011 KEU 2020

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

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