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Analisis Modernisasi Pelayanan Pajak pada KPP Pratama Atambua (CD + Cetak)
Indonesia is a country that is trying to carry out national development. Taxes are seen as a very important part of state revenue. When compared with state revenue from the oil and gas sector, the government is making more efforts to make taxes as a reliable source of state revenue. For this reason, the government, through the tax directorate general, strives to continuously increase state revenue from the tax sector. One of the efforts made is through reforms in the field of more modern tax administration by utilizing information technology. The purpose of this reform is to increase taxpayer compliance.
This study aims to determine how the effectiveness of the use of information technology e-System in tax services.
The data analysis technique used in this research is secondary data. The results showed that individually and collectively, the modernization of the tax administration system (organizational structure, business processes and information and communication technology, human resource management, and implementation of goodvermance) had a significant and positive effect on the level of taxpayer compliance.
Keywords: Tax Service Modernization, Tax Compliance, Modernization Effectiveness
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