CD-ROM

Kualitas Pelayanan Publik dalam Pembuatan Paspor secara Online Berdasarkan Undang-Undang No 6 Tahun 2011 Tentang Keimigrasian (Studi di Kantor Imigrasi Kelas I Kota Malang) (CD + Cetak)

---

The higher level public awareness of public services requires government organizers to be able to provide the best service. Quality and high quality public service is the main objective of every public organization in providing services to the community. Based on observations at The Immigration Office class I Malang before the application for registration of online passport queues, it is known that the application queues manually is less effective due to the length of the queue people who want to make passports. The process of providing queue numbers is given manually by Immigration Office officers which takes a long time, many people do not get queue numbers because the quota provided per day is limited by the Immigration Office so that people who do not get the queue number go home and return the next day. However, after the application for passport queue registration online can still be found problems that become a inhibition in the process of applying for passport queue registration online. Based on observations from some social media such as Twitter and Instagram many people have complained because of the quota queues for passport-making applications. This is due to the registration quota restricted by the Class I Immigration Office of Malang. So people who have not obtained an online queue number will have to wait a few days until the online passport queue quota is reopened.

This research aims to find out the quality of public service in the manufacture of passports online in the Immigration Office class I of Malang City, supporting factors and inhibition in the process of making passports online at the Immigration Office Class I Malang City.

This research method is a descriptive research method with a qualitative approach. Qualitative descriptive research is a study that aims to describe and describe events and phenomena that occur in the field and present data systematically, factually, and accurately about facts or phenomena that occur in the field. Data collection is done by observation, interview, and documentation. This research was conducted at the Immigration Office of Class I Malang City.

The results of this study show that the quality of public service in the manufacture of passports online in the Immigration Office class I Malang city has been applied tangible dimensions (tangible), Reliability (reliability), Responsiveness (responsiveness), Assurance (assurance), Emphaty (empathy) and indicators. However, there are some indicators that have not been run according to the wishes of the community, including limited tools and employees who can use tools in the passport making process. A supporting factor in the process of making passports online at The Immigration Office class I Kota Malang is socialization through social media in support of the implementation of online passport queue service. This is because social media has its own power in disseminating its information regarding the application of registration this online passport queue. While the inhibitory factor in the implementation of online passport queue application is the system of limiting the number online queue quotas. And network problems, for this network problem can only be fixed in the central part so that it takes a long time, the limitations of the tools or booths that have also become a inhibition in determining the number of online passport queues and also still there are people who do not know or do not know at all about the application registration of online passport queues as well as the procedure for the use of such applications.

Keywords : quality of public service, online passport queue registration application, Class I Immigration Malang City

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

041 ADM PAM k

Penerbit

Malang : Program Studi Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik UNMER Malang., 2020

Deskripsi Fisik

PDF, 1.969 KB

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

041 ADM 2020

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

QUALITY OF PUBLIC SERVICE
ONLINE PASSPORT QUEUE REGISTRATION APPLICATION
CLASS I IMMIGRATION MALANG CITY

Info Detail Spesifik

-

Pernyataan Tanggungjawab

-

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar