CD-ROM
The Influence of Public Service Quality to Customer Satisfaction at The Departemen of Education in Malang (CD + Cetak)
Public service is one embodiment of function in the state government employee as a public servant, public service is intended for the welfare of the community or citizens. Public service is professional, that means public service that is characterized by accountability and responsibilities of service providers (government officials). The purpose of this final report is to provide information
to readers about the influence of public services, especially in the city of Malang. This report covers public service activities to maintain a good image for the public.
Key words: Public Service Quality, Department of Education in Malang
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