CD-ROM

Improving the quality of hospitality in term of services (CD + Cetak)

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On the Job Training or OJT program is to equip students with working experience and skills. By conducting this program, the students are prepared to be ready to get a job and face tight competition on working world in future. During OJT Program, the writer was assigned at Hotel Helios Malang as a Front Office Desk staff. There were several jobs of Receptionist, such as receiving incoming calls, greeting the guests, replying emails, and exchanging information during shift change. When the writer was in charge at reception, she found problems due to communication matter. The writer had encountered some difficult situations, like speaking for foreign guests. Although in fact the writer could understand the point of the conversations. According to the writer, OJT Program can be means of self-adjustment process to build a good work ethic for the students. In addition, from this OJT Program students are expected to be more responsible and professional on their jobs. In other words, this program is aimed to prepare the students who will enter working environment and handle the problems that might emerge in the future.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

019 ENG2017 WIN i

Penerbit

Malang : Program D3 Bahasa Inggris Unmer Malang., 2017

Deskripsi Fisik

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Bahasa

English

ISBN/ISSN

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Klasifikasi

019 ENG2017

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

OJT PROGRAM
Services
HOSPITALITY

Info Detail Spesifik

Bibliografi: hal.

Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

Komentar

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