CD-ROM

Hubungan Antara Kualitas Pelayanan Fakultas Dengan Kepuasan Mahasiswa Fakultas Psikologi Universitas Merdeka Malang (CD+ Cetak)

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Rachmaningrum, Ratih Agustin. 2014. relations between the quality of service to the satisfaction of the faculty the Faculty of Psychology of the University students in the Merdeka Malang. Majoring In Psychology. Faculty Of Psychology. University Merdeka Malang. Supervisor (I) Dr. Fabiola Hendrati S. Psi.,, M.Si., Psi. (II) Agustin Rahmawati, S. Psi., M.Si. Psi.

The purpose of this research is to know the relation between service quality satisfaction with faculty, student at the Faculty of psychology of the University of the poor became independent. The demands of College is not only to produce high quality graduates, but also prove a good accountability. One of the keys to the success of an institution located in a satisfactory quality of services provided to consumers. So the need for the Organization of the dimensions of service quality of Reliability, Assurance, Tangible, Empathy, and Responsiveness in order to serve customers. The hypothesis of this research is the existence of a relationship between students' satisfaction with the quality of service.
The sample of this research that totaled 90 Psychology student at the University of the Poor Independent are expected to represent the population. The technique of sampling by using purposive sampling. The validity of the results on a scale of quality of service level of significance of 0.05 moves from 0.257-0.515 with number of valid item 52 item, while student satisfaction is expressed on a scale of 50 valid item with correlation coefficient 0,305-0.564. Reliability calculation of variable quality of service obtained the value of alpha (α) = 0,891, and student satisfaction variable reliability obtained the value of alpha (α) = 0,873. where both numbers are according to the rules of reliability reliability is expressed in the variable quality of service and the satisfaction of the students. The results of data analysis 5% significance level at which a count r (0,657) > r table (0,207), meaning that the hypothesis is accepted.


Keywords: service quality, satisfaction of the students.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

014 PSI2014 RAC h

Penerbit

Malang, Jatim : Fakultas Psikologi Unmer Malang., 2014

Deskripsi Fisik

725 KB. ; Pdf File

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

014 PSI2014

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

SERVICE QUALITY
SATISFACTION OF THE STUDENTS

Info Detail Spesifik

Bibliografi: hal. 61

Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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