CD-ROM

Analisis kepuasan pasien atas kualitas pelayanan rawat inap pada Rumah Sakit Islam Aisyiyah Malang (CD)

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Quality of service is to centre on strive accomplishment of requirement and desire of customer and also accuracy of forwarding to make balance to the customer expectation. This matter also go into effect to health world specially hospital as one form of effort in the field of service, which have of course also try to place forward the quality of service.
Target of this research is to know how storey level satisfaction of patient to quality of given service take care of to lodge Islam hospital of Aisyiyah, evaluated from according to between service storey level according to patient with performance which have been given by party/side take care of to lodge.
This research use method of servqual. Method of servqual is performance score lessened by expectation score, while to know satisfaction use satisfaction index (iKP) by performance value divided by expectation value multiplied by 100%. If value of iKP≥100%, hence patient can be told to satisfy. As for measurement of quality of service determined from five dimensions: reliability, comments, confidence, empathy, and extant. Intakes of data conducted by propagating questioner to patient take care of to lodge.
Pursuant to result of analysis which have been done in this research, seen that by using method of servqual known by dimension having an effect on most dominant to satisfaction of patient is confidence by improving trust of patient to given service. While storey level satisfaction of patient as a whole not yet can be told to satisfy, with value of iKP equal to 83,27%.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

026 IDT2006 HAD a

Penerbit

Malang, Jatim : UNMER., 2006

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

026 IDT2006

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Quality of service, satisfaction of customer.

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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