CD-ROM

The importance of first impression of customer service division at PT. Bank Jatim Surabaya (CD)

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Sabila, Anna Fardhina. 2005. The Importance of Customer Service Division at PT. Bank Jatim Surabaya. Final report. D-III English Program of Merdeka University Malang. Examiner I: Drs. Sulih Sudjianto, M.Pd, Examiner II: Risna Inayah, S.S.
PT. Bank Jatim is a bank that has maintained a good reputation as the bank of East Java people. It has many service networks around East Java. This bank offered products and services to all customers such as saving account and bank guarantees. It also promises the customers warm and friendly service and the finest situation.
The writer observed some problems that are related to the bank’s operation. She identified that in Customer Service Division occurred gap among the employees that made their work did not run well. Besides, they also did not give their maximum performance and service to the customers as they should.
The writer suggests that PT. Bank Jatim should do something to raise the work enthusiasm of its employees, especially customer service staff, as well as to give upgrading opportunities so that a better service can be delivered to the customers.
On the Job Training program is very important for students especially for the writer. She could improve her communication skill because she met many people with different characteristics in PT. Bank Jatim everyday, so that she should give a good and sympathetic impression to them. Besides, she could get valuable knowledge and working experience to prepare her to be ready to compete in real work life.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

023 ENG2005 SAB i

Penerbit

Malang, Jatim : UNMER., 2005

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

023 ENG2005

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

impression, service, performance

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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