CD-ROM

Analisis pelayanan rawat inap guna meningkatkan kepuasan pasien di Puskesmas Ngrambe (CD)

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Quality of service is centre on of efforts accomplishment of requirement and desire of customer / client and also accuracy is forwarding to make balance to customer/ client expectation. This matter also go into effect for world of health specially puskesmas as one form of effort in the field of service, of course also try to place forward quality of service.
Target of this research is to know how quality of service of patient given stay medication puskesmas ngrambe and know factor of having an effect on most dominant to satisfaction of patient stay medication puskesmas ngrambe.
This research use method servqual. Method of servqual is score of perception lessened by the expectation score, while quality of service is value of perception divided expectation value. If value of Q 1 hence quality of service told by goodness. As for measurement of quality of service determined from five dimension owned is : tangibles, reliability, responsiveness, assurance, and empathy. Intake of Data conducted at 2 customer that is internal customer ( friend work) and eksternal customer ( consumer / patient).
According to the result of analysis which have been conducted in this research, is seen that by using method of servqual known the dimension having an effect on most dominant to patient satisfaction, good of customer of eksternal and also internal is dimension of tangibles which is because of less complete the facility stay medication. While quality of service stay medication as a whole not yet can be told goodness, because value of Q still less than 1. Where value of Q for eksternal customer equal to 0,831 and the internal customer equal to 0,716.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

063 IDT2005 DEW a

Penerbit

Malang, Jatim : UNMER., 2005

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

063 IDT2005

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Quality, service, customer satisfaction.

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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