CD-ROM
The significance of effective customer services in Bank Jatim Surabaya (CD)
National economic changes which destroyed national banking system have been anticipated by solving the banking problem through the law modification. Nowadays, the Indonesian government and central bank restructured banking system and the implementation of the restructure program needed to support of the law of banking
PT. Bank Jatim is one of banking models that has a good service to the customers and at the same time it can face its competitors. It is not surprising that Bank Jatim can increase the number of its customers for the last two years. The key success of PT. Bank Jatim is actually more focused on How to build commitment among employees, Qualified and professional staff, Good coordination among managerial positions and share holders.
For the Diploma III English Program the targets of On the Job Training are as follows : On the Job Training aims at applying the link and match concepts between the institution, Through On the Job Training, the student can know how the work life looks like so that they will be good workers.
For the Diploma III English Program, On the Job Training has two significance and they are: On the Job Training can be a media to show to the public about its existence and to prove that the program is able to compete with other educational institutions; It can also improve the English Program Curriculum.
For the Student on the Job Training has two significance and they are: can have ability of adaptation, communication with people in new environment.
Especially for Diploma III English program, it is suggested that the students are given more knowledge about banking business in order to prepare to do what they are supported to do in banking business.
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