CD-ROM

The quality of service given by the staff of bank jatim branch office Malang in the multiguna loan section (CD)

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Krisdianti,Lia.2005.The Quality Of Service Given By The Staff Of Bank Jatim Branch Office Malang In The Multiguna Loan Section.Final Report,DIII English Program Merdeka University Malang.Supervisor:Moelyoso,S.S,M.Pd.

Globalization is a big issue for human kind. It has brought many changes to the world. Those changes also happen in Indonesia, especially the tide competition in economy. This circumstance is getting harder since Indonesia had the economic crisis. The harder competition also happens in the job seeking. Seeing that job seeking has been a tight competition before, D III English Program must be able to give added value to its graduates. OJT is the right program in giving added value, it is important since it can give knowledge and skill that the student never get in campus.
In this occasion the writer was placed at Bank Jatim branch office Malang in the Multiguna loan section. Bank Jatim is a service company. Service is very important factor for Bank because the product of a Bank is the service itself. A good quality of service will lead to success. Seeing that service is very crucial for the bank the writer entitled her final report “The quality of service given by the staff of bank jatim branch office, Malang in the Multiguna Loan section”. During on the job training period the writer observed the quality of service given by the staff of Multiguna loan section. Here the writer only observed the process of taking multiguna loan and the way the staff served the customer. According to the writer the process of taking Multiguna loan is simple and simply helps the applicants. The other good things of Multiguna loan section are it does not hold the authentic documents of the applicants and its staff often used Javanese language to arouse intimacy. Still according to the writer the staff of multiguna loan section has given a good service to the customer. They serve the customer well and handle complains quickly. So, from the process of taking Multiguna loan and the way the staff treat the customer the quality of service given by the staff of multiguna loan section is good or beyond average.
From the writer’s experience during OJT period the writer concluded that OJT is very important both for student and D III English program. Here the writer wants to suggest to Bank Jatim branch Office, Malang to maintain the quality of its service given to the customer and attempt to apply other alternatives to improve the quality of service.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

005 ENG2005 KRI q

Penerbit

Malang, Jatim : UNMER., 2005

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

005 ENG2005

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Service, quality

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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