ABSTRACT Santika, Christiana Putri. 2010. The Standard Operating Procedure in Handling the Guests at Gajah Mada Graha Hotel for the Waitress. Final Report. D-III English Program Universitas Merdeka Malang. Advisor: Dra. Tedjaningtias. Key Words: OJT Program, Hotel, Waitress, Handling the Guests. The writer chose “The Standard Operating Procedure in Handling the G…