Andika Dani Perdana,2014. NPK. 06330011. Strategies Improving Cutomer Loyality through Empowering Internal Relationship.Thesis, Departemen of Communication Science. Concetration Majors, Public Relations, Merdeka University, Site Supervisor I : Dodot Sapto Adi and Site Supervisor II : Saudah Variations TJM Workshop is one of the many motorcycle repair shop located in Malang. Unlike most worksho…