This research was conducted to determine the effect of service quality, price, and trust on customer satisfaction Telkomsel Branch Malang. Communication is an important need for society, so competition in the telecommunications industry is getting tighter, Telkomsel is the number one telecommunications company in Indonesia, of course customer satisfaction is one of the benchmarks for this achie…
This research is intended to find out the positive and significant influence of job satisfaction, work discipline, and individual and simultaneous commitment to the performance of employees of PT Telkom Akses Malang. Because the company considers the importance of discipline and commitment to the work given to each employee. Besides the need for reciprocity is job satisfaction obtained after do…
This study is intended to determine the positive and significant effect of Tangible, Reliability, Responsive, Assurance and Emphaty individually and simultaneously on customer satisfaction of the Batu City Regional Drinking Water Company. Because the company considers the importance of service quality to customer satisfaction. The sample consisted of 100 customers of Batu City Regional Drinking…
McDonald's Fast Food Restaurant is one of the world's most popular brands in the food and beverage industry. McDonald's has a strong position in the minds of Indonesian consumers according to the achievement of the Top Brand Index indicator in 2015 - 2019. In this longestablished brand strength, McDonald's is in a tight competition for brand loyalty by customers. The purpose of this research i…
This research is intended to find out the positive and significant influence of workload, work environment, and job satisfaction individually and simultaneously on the performance of notary employees in Malang. Because the company considers the importance of workload and work environment for the work given to each employee. In addition, the need for reciprocity, namely job satisfaction obtained…
More and more women are prioritizing skincare over makeup. Because the skincare trend is growing, the market competition for the beauty category in Indonesia is getting tougher, many skincare manufacturers at home and abroad are offering their products in Indonesia, one of which is the skincare brand The Ordinary, which is produced by Deciem from Canada. This study aims to determine the effect …
This study aims to analyze the effect of CAR, NPL and LDR on ROA in state-owned banks that go public in Indonesia for the period 2012-2019. ROA shows the comparison between profit before tax and total assets / assets. So it is important for banks to analyze a number of influences to determine the targeted ROA according to banking conditions and economic conditions. The data used in this study …
The aim of the study is to assess the positive relation between expected return of asset or portofolio with its consumption beta, using capital asset pricing model (CAPM) (Breden, 1979) in Indonesia Stock Exchange market. Hypothesis testing in this research utilizing two-step econometric models: first pass regression and second pass regression. Based on the test, there is no linear and positive…
This study aims to comparing the healt of the Islamic with Bank Konvensional period 2013-2018 using the ratio CAR, NPF, ROA, BOPO and LDR. After through the purposive sampling, then samples worth used as much as the Islamic (Bank Islamic Machine, Bank Muamalat Indonesia, Bank Negara Indonesia Sharia, Islamic People’s Bank Indonesia), and five Bank Konvensional (the people of Indonesia, Bank M…