ABSTRACT Christina, Maria. 2010.The Essentials of Good Communication Skills to Assist the Customer Service of Marketing Department at Taman Rekreasi Sengkaling Malang. Final Report. D-III Program Universitas Merdeka Malang. Advisor: Drs. Poedyo Oetomo Key Words: OJT Program, Customer Service, TRS’s visitors In entering the globalization era or better known as the global mar…