Gaya APA

Temporal, P. et al (2002). Romancing The Customer : Memaksimalkan Nilai Merek Melalui Relationship Management . Jakarta: Salemba Empat.

Gaya MLA

Temporal, Paul. et al. "Romancing The Customer : Memaksimalkan Nilai Merek Melalui Relationship Management". Jakarta: Salemba Empat, 2002. Text.