Gaya APA
Tjiptono, F., Chandra, G. (2019).
Service, Quality dan Customer Satisfaction (Ed. ke - 5).
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality dan Customer Satisfaction".
Ed. ke - 5
Yogyakarta:
Andi Offset,
2019.
Text.