Gaya APA
Temporal, P. et al (2002).
Romancing The Customer : Memaksimalkan Nilai Merek Melalui Relationship Management .
Jakarta:
Salemba Empat.
Gaya MLA
Temporal, Paul. et al.
"Romancing The Customer : Memaksimalkan Nilai Merek Melalui Relationship Management".
Jakarta:
Salemba Empat,
2002.
Text.