Gaya APA

Kaplan, R, S., Norton, D, P, N. (1996). The Balance Scorecard: translating strategy into action . Boston: The President and Fellows of Harvard College.

Gaya MLA

Kaplan, Robert, S.., Norton, DAvid, P., Norton. "The Balance Scorecard: translating strategy into action". Boston: The President and Fellows of Harvard College, 1996. Text.