Gaya APA

Steeples, M. (1992). The Corporate Guide to The Malcolm Baldrige National & Quality Award : Proven Strategies For Building Quality Organization . Sebastopol, CA: ASQ Quality Press.

Gaya MLA

Steeples, Marion. "The Corporate Guide to The Malcolm Baldrige National & Quality Award : Proven Strategies For Building Quality Organization". Sebastopol, CA: ASQ Quality Press, 1992. Text.