Gaya APA

Santika, C, P. (2010). The standard operating procedure in handling the guests at Gajah Mada Graha Hotel for the waitress (CD) . Malang, Jatim: UNMER.

Gaya MLA

Santika, Christiana, Putri. "The standard operating procedure in handling the guests at Gajah Mada Graha Hotel for the waitress (CD)". Malang, Jatim: UNMER, 2010. CD-ROM.