Gaya APA

Indriani, S. (2007). The credibility of customer service department at PT.Bank "X" Tbk Branch Malang to increase services (CD) . Malang, Jatim: UNMER.

Gaya MLA

Indriani, Silvia. "The credibility of customer service department at PT.Bank "X" Tbk Branch Malang to increase services (CD)". Malang, Jatim: UNMER, 2007. Text.