Gaya APA

Triespatrawati, D. (2006). The importance of customer service in increasing the number of customers at BNI liaison officer Unmer Malang (CD) . Malang, Jatim: UNMER.

Gaya MLA

Triespatrawati, Dian. "The importance of customer service in increasing the number of customers at BNI liaison officer Unmer Malang (CD)". Malang, Jatim: UNMER, 2006. CD-ROM.