Gaya APA

Yoana, E, S, P. (2006). The importance of having background knowledge for gallery attendant in satisfiying the guest in Hotel Tugu Malang (CD) . Malang, Jatim: UNMER.

Gaya MLA

Yoana, Eka, Suciantari, P.. "The importance of having background knowledge for gallery attendant in satisfiying the guest in Hotel Tugu Malang (CD)". Malang, Jatim: UNMER, 2006. CD-ROM.