Gaya APA

Sumiati, D. (2005). The role of credit division s customer service in increasing the service quality of bank Jatim branch Dr. Soetomo Surabaya (CD) . Malang, Jatim: UNMER.

Gaya MLA

Sumiati, Dewi. "The role of credit division s customer service in increasing the service quality of bank Jatim branch Dr. Soetomo Surabaya (CD)". Malang, Jatim: UNMER, 2005. CD-ROM.