Gaya APA

Utamie, S. (2006). The role of customer service in acquiring more customers at PT. bank Perkreditan Rakyat (BPR) Delta Artha Kencana Malang (CD) . Malang, Jatim: UNMER.

Gaya MLA

Utamie, Sri. "The role of customer service in acquiring more customers at PT. bank Perkreditan Rakyat (BPR) Delta Artha Kencana Malang (CD)". Malang, Jatim: UNMER, 2006. CD-ROM.